How long will it take to get my order?
The time frame for order delivery is divided into two parts:
1) Processing Time: Order verification, tailoring, quality check and packaging. All orders are sent by the manufacturer for dispatch within 24-hours after the order is placed. The manufacturer and national post from the country of origin process the orders, which takes an additional 7 business days.
2) Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to its destination. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer because of delays e.g inclement weather.
The shipping time generally takes around 7-10 Business days for delivery after we send the parcel out. The longest delivery period allowed on our side is one month. If you have not received the parcel after 4 weeks please contact us.During busy seasons such as Christmas and New Years time may be extended due to high shipping volumes.
We strive for only 3.4 errors per 1 million orders. However, there are many factors that can negatively effect the quality goal e.g shipping.
If you have received a defective or damaged item, please contact us by sending an email to ZooBeeVega@gmail.com, tell us about your problem and attach photos/videos which can clearly show the issue.